Fulfillment & Delivery Policy
Service execution timelines, secure digital file delivery via Client Portal, and island-wide Sri Lanka physical signage delivery and installation terms.
1. Scope of Service Delivery
Shan Advertising delivers digital creative assets, viral video content, and targeted social media advertising campaigns across Sri Lanka. This Fulfillment and Delivery Policy details our handover protocols, timelines, and verification standards.
2. Digital Creative Asset Delivery
- Secure Client Portal: All final high-resolution creative deliverables (including 1080x1920 vertical video MP4s, social carousel graphics, vector master files, and web assets) are delivered securely through the authenticated Shan Advertising Client Portal.
- Permanent Download Archive: Clients maintain permanent access to review, inspect, and download completed project archives through their individual client login credentials.
- Notification Alerts: When project milestones are completed, automated notifications and verified download links are dispatched to the client's registered email and mobile number via SMS.
- Emergency Cloud Backups: In addition to the portal, encrypted cloud download links (Google Drive / Frame.io) are provided upon request.
3. Social Media Publishing & Video Campaign Delivery
- TikTok & Meta Publishing Schedules: High-velocity video reels and promotional campaigns are scheduled and published across approved client pages and Shan partner creator networks according to agreed calendar milestones.
- Ad Setup & Live Tracking: For paid TikTok and Facebook campaigns, our growth specialists configure audience targeting, conversion tracking pixels, and budget schedules. Live analytical dashboards or campaign performance reports are provided to the client.
- Asset Handover Sign-off: Final approved high-definition video files (1080x1920 MP4/MOV) and graphic creatives are released to the client via secure portal download links.
4. Turnaround Times & Rush Orders
Standard turnaround timelines are specified within each service package. Rush orders requiring overnight turnaround or rapid video editing turnaround are accommodated subject to capacity and rush charges agreed upon in writing.
5. Delivery Queries & Operations Support
For inquiries regarding project delivery, file access, or campaign publishing schedules, contact our Operations Team at shanadvertisinglk@gmail.com or call +94 76 176 3158.